SHIPPING POLICY

At Hearthvine, we work to make sure your order arrives safely, quickly and in excellent condition.

1. ORDER PROCESSING

All orders are processed within 2 to 4 business days after payment is confirmed. During high-demand periods, special promotions or holidays, processing time may be slightly longer. Once your order has shipped, you will receive a confirmation with the corresponding information.

2. ESTIMATED DELIVERY TIMES

Estimated delivery time is 8 to 12 business days, depending on the country, destination city and logistics availability.

Delivery times are estimates and may vary due to external factors such as:

• Customs processes.
• High logistics demand.
• Carrier delays.
• Weather conditions.
• Situations beyond our control.

Hearthvine does not guarantee exact delivery dates.

3. TRACKED & INSURED SHIPPING

All orders are shipped with tracking and insurance. When your order ships, you will receive the information you need to track the delivery status. In some cases, the tracking system may take several days to update after dispatch.

4. SHIPPING ADDRESS

It is the customer's responsibility to make sure the address entered at checkout is correct and complete. Hearthvine is not responsible for:

• Orders sent to incorrect addresses provided by the customer.
• Failed deliveries due to address errors.
• Packages not delivered because the recipient was absent.

If you notice an error in your address, contact us as soon as possible, before your order is processed.

5. DELAYS OR ISSUES

Although we work with reliable logistics operators, exceptional delays beyond our responsibility can occur. If your order significantly exceeds the estimated delivery time, contact us and we will gladly review your case.

Support contact:

Email: crawlcat.tienda@gmail.com

WhatsApp: +57 315 964 3018

6. ORDER MARKED AS DELIVERED

If the carrier marks your order as “delivered” but you cannot find it, we recommend:

• Checking with neighbors or your building's front desk.
• Checking the delivery area.
• Contacting the carrier directly.

If you need additional help, our team is available to assist you.

7. CUSTOMS & INTERNATIONAL TAXES

Depending on the destination country, some orders may be subject to import taxes, duties or additional customs charges. These costs are the customer's responsibility and are not included in the product price or the shipping cost.

8. LOST OR STOLEN PACKAGES

Hearthvine is not responsible for packages lost or stolen after the order has been officially marked as delivered by the carrier. However, we will do our best to help you resolve any issue related to your delivery.

9. CONTACT

If you have questions about this Shipping Policy, you can reach us at:

Hearthvine

Website: hearthvine.store

Email: crawlcat.tienda@gmail.com

WhatsApp: +57 315 964 3018